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Rest assured that without your ShopeePay PIN, no one will be able to purchase or withdraw your ShopeePay balance. Please change your password for your Shopee account immediately. To safeguard your ShopeePay account, please do the following steps:
Step 1: Contact our Customer Service immediately.
Contact the Customer Service team to block your Shopee account temporarily. You may be requested to share the reason behind the account blocking request.
Upon a successful identity verification by the Customer Service team, Shopee will temporarily block your Shopee account.
You will be required to contact Shopee Customer Service team again to reactivate your account.
Step 2: Contact your mobile service provider.
Call your service provider to block your SIM card immediately to avoid any OTP request to reset your PIN.
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